Terms and Conditions

Welcome to foreverdead.co.uk. Should you use this site you are agreeing to comply and be bound by the following terms and conditions of use of this website. If you disagree with any part of these terms and conditions please do not use this website. 

The term ‘Forever Dead’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ and ‘your’ refers to the user or viewer of our website. 

The content on this website is displayed solely for the purposes of promoting Forever Dead’s products and services within the United Kingdom. Those who choose to access the website from places outside the United Kingdom are responsible for compliance with local laws if and to the extent that local laws are applicable. 
  

Section 1: Orders 

Order acceptance, and the formation of a contract between you and us, will take place upon despatch of the order.  

We reserve the right to refuse service to anyone, for any reason, at any time. 


Section 2: Payment 

Our site uses Paypal. To help keep your information secure Paypal uses data encryption and anti-fraud technology.   

Card payments are powered by Stripe to help keep your debit/credit card details safe. Our online store includes an SSL certificate that uses industry-standard 256-bit encryption technology  

Orders confirmed without a payment being received will receive an email reminder. Should no payment be received within 24 hours the order will be cancelled. 


Section 3: Delivery 

Please note we only deliver to the UK and Europe. Orders received from outside these areas will be refunded minus the fees we incur processing the transaction. 

Delivery times for UK orders are estimated at 3-5 working days (Monday to Friday excluding UK Bank Holidays). Please note that deliveries to some Scottish post codes may take an extra day to deliver to. However, please note that delivery times are a guide and are not guaranteed. 
 
We can't give estimated delivery times for European orders. However, we will post the items within 48 hours of receiving the order. We will then e-mail you to confirm your order has been shipped. 

Shipping costs are calculated at checkout.
 
If you are not there to take possession of your order it may be left with a neighbour. Alternatively you may be left a card with the information for you to arrange a more convenient delivery time or advise you where your order can be collected from. Once your purchase has been delivered, according to your delivery instructions, it becomes the recipient's responsibility. 

Please ensure you enter the correct delivery address. Should an order be returned to us you will need to cover postage and packaging costs for it to be re-sent to you. Should you prefer a refund in these circumstances it will be issued to you excluding the original postage and packaging costs. 

Should you provide a delivery address with incorrect or incomplete details, that causes your order to not be delivered to the desired destination, we will not resend the order without further payment. If your order is returned in this situation we will contact you once to inform you with an invoice for re-delivery. It is your responsibility to ensure this is paid to enable us to despatch again. Should we not receive, within 14 days, payment for re-delivery we will issue you a refund minus the original postage and packaging costs. 

Should your item not arrive you may be asked to contact your neighbours and local sorting/delivery office to ensure your order is not being held there. Details of missing orders may be passed to the carrier and police for investigation. We can assist with  communications with the courier after 7 days. Refunds will not be issued until 14 days has lapsed.  

We cannot be held responsible for any delays, or failure to comply with our obligations, should something happen which is outside of our reasonable control such as flooding, severe weather or postal strikes. 


Section 4: Import Taxes and Duties 

Customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country. 

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Forever Dead. For further details of charges, please contact your local customs office. 


Section 5: Customs and Regulations 

Customers should check local postal regulations for restricted items, as Forever Dead cannot be held liable for any items that are not accepted into the regarding country. 


Section 6: Cancellations 

If you discover you have made a mistake with your order, before a despatch e-mail has been sent to you, please contact us immediately at info@foreverdead.co.uk. Please note that we are unable to change your order after it has been despatched. 

Where a cancellation notice is received by us before despatch we shall reimburse the cost of the order, including the costs of delivery, within 14 days from the date you notify us of the cancellation. 

Should your order have been despatched, before you notify us of your intention to cancel your order, please follow the instructions in the ‘Returns’ section below.   


Section 7: Returns 

You can return your items within 14 days of receipt of your order.   
 
However, please note that audio and video recordings (for example CDs, LPs, DVDs, cassettes etc) are excluded from the right of return if the data medium has been opened and/or removed from its packaging. The returned items must be in 'as new' condition.

To exchange or return your items please e-mail info@foreverdead.co.uk within 14 days of receipt confirming: 
 
your name 
order number (you would have received this with your order confirmation e-mail) 
reason for the return.  
 
Please also state if you require a refund or an exchange of items. Please note that due to the limited stock we have of many items we will not always be able to provide a like-for-like replacement. In those cases we will refund the cost of the item to be returned. 

Upon receipt of your e-mail regarding your return we will provide information on where to return the items to. 

When you return your items you must ensure that you also include an instruction note with your name, order number, reason for return and whether you require a refund or an exchange of items.  
 
Please note that original shipping charges are non-refundable unless we made a mistake with the order.

You are responsible for the charges of the return shipping. Returned items are at your own risk.

Upon receipt, and inspection, of the returned items we will send you an email to confirm that we have received your returned items. We will also notify you of the approval or rejection of your refund. 

If the refund is approved we shall reimburse the cost of the order, excluding the costs of the delivery to you, within 14 days of us receiving the goods back from you. 

All refunds will be made to you using the same means of payment you used for the initial transaction. 

Please note that requests received after 14 days of receipt of your order will not qualify for a refund.  


Section 8: General Conditions 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website without written permission by us. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

You are prohibited from using the site, or its content, for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. We reserve the right to terminate your use of the Service should we suspect unlawful practices are taking place. 
  

Section 9: Accuracy, Completeness and Timeliness of Information 

The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk. 

Neither we, nor any third parties, provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information, items or services offered on this website. 

You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

We reserve the right to correct any errors and to cancel orders if any information on the site is inaccurate without prior notice (including after you have submitted your order). 
  

Section 10: Modifications to the Service and Prices 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We reserve the right to change any part of these Terms and Conditions by updating this page. Your continued use of or access to our website, following the posting of any changes to these Terms and Conditions, constitutes acceptance of those changes. 
  

Section 11: Products or Services 

We reserve the right to discontinue any product at any time. 

Should a product be returned, which we no longer have in stock to provide a direct replacement, we will issue a refund for the product or provide a replacement product. 

All descriptions of products, or product pricing, are subject to change by us at any time without notice.   
  

Section 12: Accuracy of Billing and Account Information 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address and payment card details, so that we can complete your transactions and contact you as needed. 
  

Section 13: Third Party Links 

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).

We have no responsibility for the content of the linked website(s). 

Your use of any Third Party website is entirely at your own risk. 
  

Section 14: Personal Information 

We will not pass your details to any third party, without your permission, other than where it is necessary to get your purchases to you (for example to a delivery company). 

  
Section 15: Disclaimer of Warranties and Limitation of Liability 

You expressly agree that your use of this site is at your sole risk. 

In no case shall Forever Dead be liable for any injury, death, loss, claim, or damages of any kind arising from the purchase, or use, of any of the products obtained from this site. 

Forever Dead will not be liable for any loss or damage caused by the customer handling any product obtained from this website. 
  

Section 16: Indemnification 

You agree to indemnify Forever Dead from any claim or demand, made by any third-party, due to or arising out of your breach of these Terms and Conditions.   

  
Section 17: Termination 

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by ceasing to use our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. We also reserve the right to deny you access to our Services (or any part thereof). 
  

Section 18: Governing Law 

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The United Kingdom. 
  

Section 19: Entire Agreemen

These Terms of Service posted by us on this site constitutes the entire agreement and understanding between you and us and govern your use of this site.